What kind of fabrics do you use for your apparel? We believe that what you wear should feel just as beautiful as it looks. We strictly curate premium fabrics that are soft, highly breathable, and gentle on the skin. Our goal is to provide you with luxurious, long-lasting garments that offer effortless all-day comfort.
How should I care for my VihaaVastra pieces? We want your beautiful pieces to last a lifetime! For our sarees and boutique apparel, we highly recommend gentle hand-washing or professional dry cleaning. To maintain the vibrant colors and soft texture of the fabric, always dry your garments in the shade and avoid harsh chemical detergents.
How do I know which size will fit me perfectly? We want you to feel confident and comfortable in your purchase. Every product page features a detailed, easy-to-read size chart. We recommend comparing your own measurements against this chart before placing an order to ensure the perfect fit for our beautiful silhouettes.
Why choose VihaaVastra? VihaaVastra is more than just an apparel brand; it is a commitment to quality and elegance. Every piece in our collection is carefully curated and rigorously quality-checked before it reaches your doorstep. We take pride in delivering stunning designs, vibrant colors, and unparalleled comfort to your wardrobe.
Ordering & Bulk Purchases
Can I purchase VihaaVastra apparel as a gift? Absolutely! Our luxurious apparel makes a thoughtful and elegant gift for birthdays, anniversaries, and festive occasions. Simply enter the recipient’s shipping address at checkout, and we will ensure the package is safely delivered to them.
Do you accept bulk orders for weddings, events, or gifting? Yes, we do! We would love to add a touch of elegance to your special occasions. For bulk inquiries, bridal trousseaus, or corporate gifting, please email us directly at vihaavastra@gmail.com with your specific requirements, quantities, and timelines. Our team will get back to you with availability and specialized pricing.
Can I modify or cancel my order after placing it? We process orders very quickly (within 1-2 business days). If you need to make a change or cancel an order, please email us at vihaavastra@gmail.com immediately. Once an order has been dispatched from our facility, it cannot be modified or cancelled.
Shipping & Delivery
Where do you ship from? All of our orders are thoroughly quality-checked, packed, and dispatched from our primary fulfillment facility in Narsingi, Hyderabad.
How much does shipping cost? We are proud to offer Free Standard Shipping on all Pan-India orders, with no minimum purchase required. If you need expedited shipping, extra charges will apply and can be arranged by contacting us after your order is placed.
How long will it take to receive my order? Our team processes and dispatches all orders within 1 to 2 business days. Delivery timelines after dispatch depend on your destination PIN code. Once shipped, you will receive an email with a tracking link to monitor your package’s exact ETA.
Returns & Exchanges
What is your return policy? We offer a strict 3-day return or exchange policy from the date of delivery. Returns and exchanges are only accepted if the product is damaged/defective upon arrival or if you receive an incorrect item. We do not accept returns for buyer’s remorse, subjective color dislike, or incorrect sizing if the measurements match our size chart.
Is an unboxing video really required?Yes. To protect our customers and our business, an uncut, unedited unboxing video showing the sealed package being opened and clearly displaying the defect/issue is strictly mandatory. Claims submitted without a valid unboxing video will be automatically rejected.
Can I return items bought during a sale? No. Products purchased during a clearance sale, festive sale, or marked as “Final Sale” are strictly non-returnable and non-exchangeable unless they arrive damaged or defective.
How do I initiate a return? You can request a return directly from the “My Account” section on our website or by emailing us at vihaavastra@gmail.com with your Order ID and mandatory unboxing video.
Payments
What payment methods do you accept? We currently accept all major prepaid methods to ensure a secure and contactless transaction. This includes Credit/Debit Cards, UPI, and Net Banking.
Do you offer Cash on Delivery (COD)? Currently, we only accept prepaid orders. We will be introducing Cash on Delivery in the near future. Once active, all COD orders will incur a non-refundable flat handling fee of ₹100. Please note that sale and clearance items will not be eligible for COD.
Need More Help?
I have a question that isn’t answered here. Who do I contact? We are always here to help! If you have any further questions, concerns, or simply need styling advice, please email our support team at vihaavastra@gmail.com. We aim to respond to all inquiries as quickly as possible.
